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Questions & Answers

SHOPPING INFORMATION

What are the shipping charges for orders?

Free shipping is available for orders over certain amounts depending on the location of delivery. Please see our Shipping Policy for terms and conditions.

How long will delivery take?

Delivery is between 1 to 4 business days depending on the destination. We ship out from New Jersey. Surrounding states take 1 business day for delivery.

What exactly happens after ordering?

Orders are prepared and shipped out within 1 business day of ordering. We cannot ship out on weekends and holidays or when major carriers are not working.

Where can I view my sales receipt?

Your sales receipt will be emailed to you as soon as you place your order. You will also receive shipment and delivery notifications by email.

How long do I have to return an order?

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@troyfinefoods.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

VISIT OUR STORE
360 NELSON AVE, CLIFFSIDE PARK, NJ, 07010

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